FAQs (Original)

Q: How can I find out about new releases?

A: All of our new releases are announced on our social media channels and in our newsletter that you can sign up for at the bottom of this page! Follow us on our social media channels to stay up to date on new, seasonal, and limited releases:

  • Instagram: @theverywarm
  • Facebook:

Q: Which credit cards are accepted?

A: Visa, MasterCard, Discover, and American Express are accepted at VRY   Note: If you have pending orders, all orders will be paid for with the last credit card used.

Q: Are my credit card details and personal information safe?

A: VRY WRM guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

Q: Will I be charged tax?

A: We are required to collect sales tax for the state of New York only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is being shipped.

Q: How do I apply a discount code to my order?

A:  You can enter your discount code at the “View Cart” page. The field for the discount code is located on the right side of the purchased items.

Q: I have a discount and/ or credit code but it isn’t working, what’s up with that?

A: Make sure that you are entering your code correctly before submitting your order. Discount codes do expire so please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, keep in mind that it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.

All discount and/or credit codes cannot be applied after the transaction is complete.

Q: What if an item is out of stock?

A: If an item from your order is out of stock and you have already been charged, you will be notified via email and a refund will automatically be issued to the original form of payment.

Q: I’ve placed a successful order but why haven’t I received a confirmation email yet?

A: During high traffic periods, there may be a small delay in the delivery of your confirmation emails. If you have not received your confirmation email by noon on the business day following when your order was placed, please check your junk mail folder.  If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Q: How much does shipping cost?

Shipping is free for all orders over $99 within the U.S, US Territories, Alaska and Hawaii! If you are not a resident of one of the above and would like to purchase VRY WRM, email us at and we will try our best to accommodate you.

Q: How long does delivery take?

A: Please allow 1-2 days to process your order. If shipping within the United States, your order should be delivered within 1 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, may require additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. For updates on your order delivery time, we provide a tracking number upon processing every order.

Q: How can I track my order?

A: As soon as your order is ready to ship we will send you an email with the delivery information. You can track your order with the tracking number provided on It may take up to 24 hours before tracking information is updated.

Q: Can I exchange an item purchased online?

A: Of course! We are happy to exchange items for a different color or size of the same item. To exchange your item:

- Complete the form in the ‘My Returns’ portal located in the ‘Account’ tab at the bottom of each page – your exchange request must be entered in the ‘My Returns’ portal to be processed.

Q: Can I contact you directly with any questions?

A: Yes, please! You can chat with us live at the bottom of the page or email us at

Q: Can I return an item purchased online?

A: Short answer: Yes. For the long answer, check out our return policy here.