FAQs

US ORDERS

We offer free priority shipping on all US orders. Expedited 2-day shipping is available for $20. Orders shipping to New York will be charged sales tax.

INTERNATIONAL ORDERS

For international orders. We offer free shipping on all orders. All orders are charged in USD. Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

 

RETURNS & EXCHANGES

All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange, and we promise to make the process as easy as possible. For exchanges: please indicate the desired model/size. We recommend you contact customer service at info@theverywarm.com to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold. 

DOMESTIC RETURNS

All domestic orders ship with an instruction document on how to return your item. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. Please contact The Very Warm Customer Service to request a prepaid mailing label at info@theverywarm.com. To mail your package, you can:

  1. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.

  2. Leave the package off at a location that has a daily USPS pickup.

INTERNATIONAL RETURNS

All international orders ship with an instruction document on how to return your item. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. The Very Warm doesn't cover the return postage for packages returning from international locations except: Canada
If you decide to send your return back without using the return label that we have provided, please address your return to the following address:

TheVeryWarm.com
Attn: Returns & Exchanges 
3375 Enterprise Drive
Bloomington, CA 92316
USA

PREORDERS

Pre-orders are orders for items that are not in stock currently but that is expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item upon checkout. We will send you an email notifying you when the item arrives upon shipment.

PAYMENT METHODS

CREDIT CARDS

We accept Visa, Mastercard, American Express, Discover. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service.

GIFT CERTIFICATES

Of course, you can also use a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. They NEVER expire and may be combined with promotions and rebates.