Returns & Exchanges
We include a handy guide on how to send your item back to us in the package you'll receive, but we've broken it down here too. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope or a properly fitting cardboard box and affix the prepaid mailing label provided by email to the outside of the package.
To mail your package, you can:
1. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
2. Drop the package off at a trusted location that has a daily USPS pickup.
Please note that we will not cover the costs of any shipping method other than the label we send you. Seriously, just use the free prepaid return label provided by customer service.
All international orders ship with an instruction document on how to return your item. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. The Very Warm doesn't cover the return postage for packages returning from international locations. Unfortunately, we're unable to offer international exchanges at this time. Simply return the order and place a new order for the item you have your eyes on.
Please address your return to the following address:
Attn: Returns & Exchanges
4 Bryant Park
New York, NY 10018