Returns & Exchanges
All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange, and we promise to make the process as easy as possible. For exchanges: please indicate the desired model/size. We recommend you contact customer service at email@example.com to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
All domestic orders ship with an instruction document on how to return your item. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. Please contact The Very Warm Customer Service to request a prepaid mailing label at firstname.lastname@example.org. To mail your package, you can:
1. Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
2. Leave the package off at a location that has a daily USPS pickup.
The Very Warm doesn't reimburse customer incurred return postage for packages. Please use the free prepaid return label provided by customer service.
All international orders ship with an instruction document on how to return your item. To ship an item back to The Very Warm, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. The Very Warm doesn't cover the return postage for packages returning from international locations except: Canada
If you decide to send your return back without using the return label that we have provided, please address your return to the following address:
Attn: Returns & Exchanges
4 Bryant Park
New York, NY 10018